Loading... Please wait...

our newsletter

Account Navigation

  • CALL US: (323) 754-8665

  • Wish Lists
  • My Account
  • Order Status

Ordering Info

ALL Wholesale  |  ONLY Wholesale

Wholesale Policies

 

Instructions & Information:

 

 

Please Note: After filling out the application you will be able to log into your account and edit any details you have provided. However, you will not be able to access wholesale information, such as wholesale pricing, until you receive an email stating that your wholesale account has been ACTIVATED.

 

Placing A Wholesale Order—No Minimum After Initial Order

We require your first order to be for a minimum of $50.00. We do not require a minimum order on subsequent orders.

To order online, even if you are an existing Pacific Supply Company customer, call us at 1-800-348-3841 so that we can create a wholesale web account for you.

If you are shipping your orders to California, you will be charged tax on your orders unless you have filed proof of your tax exemption with us. Sales tax will be charged until receipt of your seller’s permit.

Hours & Holidays

Pacific Supply Company is open the hours of 7:30 AM and 4:30 PM PST, Monday through Friday. We are closed the following holidays: New Year’s Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, the Friday after Thanksgiving Day, Christmas Eve & Christmas Day. You can continue to place your orders with us online, but they will not be processed until the following business day.

Payment Terms

Online orders for wholesale customers will be accepted the same day you input them up until 12:00 PM. Stock items ordered before 12:00 PM will ship the same business day. Orders received after 12:00 PM will be accepted but shipments will transpire the next business day. You will receive an Order Acknowledgement with payment and shipping terms.

 

Credit Cards:

Pacific Supply Company accepts credit card payments with a 3% fee associated with merchant accounts. We’d rather sell you the product at the most competitive prices around so that you can be competitive in your markets. Pacific Supply’s terms, upon approval of your credit worthiness, are Net 30 days, unless other terms have already been established.

 

Company Checks:

 New customers may request approval to prepay orders with a company check (without a 10-day hold for check clearance) or to receive COD shipments by submitting the Check Acceptance Form. Please allow 3 to 10 days for processing. If you would like to prepay by check ders must be placed by phone at 1-800-348-3841

Company Credit Terms:

If you would like to request credit terms, Pacific Supply Company will generally approve applications for credit from retail companies that have been in business for more than one year. For customers that are granted COD or Net payment terms, the following policies apply:

  1. No shipments will be made to overdue accounts.
  2. Accounts with net terms that habitually pay late will revert to COD.
  3. Debtor agrees to pay all attorney’s fees, court costs, and collection agency fees necessary for collection in the event that the account comes past due.

PLEASE NOTE: Returned checks are subject to a $30.00 fee.

Quantity Price Breaks

When logged into your wholesale account, you will be able to see all standard wholesale price breaks for each item on the corresponding product page. Pricing for larger quantities may be available upon request, please contact us for more information.

Shipping & Handling

Pacific-Supply reserves the right to select the carrier when shipping your product to your customers unless you stipulate a specific carrier. To expedite your order, we can ship via UPS or FedEx 1-, 2-, or 3-day air. You will be responsible for all freight charges or we can bill your freight account directly.

Same Day Shipping

All orders received by 12:00 p.m. PST, Monday-Friday, will be shipped the same day. Orders received after 12:00 PM. will be shipped the next working day. For FedEx or UPS delivery times please refer to the map below, illustrating an estimated number of weekdays for ground shipping.

 Simple Returns & Credits

We not only guarantee the quality of our products, but we also guarantee your satisfaction. If you are not 100% satisfied with your order, be assured that, with your assistance, we will resolve the problem quickly and easily. We will promptly issue a refund, credit, or replacement, whichever you prefer.

To ensure that your returns are handled quickly and effectively, please be prepared to provide the order number, invoice number, and a brief reason for the return. Please follow instructions and requirements listed below:

  1. Customer Service must approve all returns and will do so by issuing a Return Goods Authorization (RGA) number, which must be marked on the outside of each box. Please call us at 1-800-348-3841 between the hours of 7:30 Am and 4:30 PM PST, Monday through Friday to obtain an RGA number.
  2. To receive full credit, you must contact Customer Service within 60 days of the invoice date. No credit or returns are allowed after 60 days.
  3. No returns will be accepted for close-out items.

Order Damages

We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during shipping. We strongly recommend that you always inspect your shipment before signing. If any exterior damage is visible, we recommend you not accept the shipment; and, if there is interior damage, please contact us immediately so that we can assist you.

Customer Service

If you have any questions or problems with an order, you can contact our Customer Service Department by email (sales@Pacific-Supply.com) or call us at 1-800-348-3841 between the hours of 7:30 AM and 4:30 PM PST, Monday through Friday.

 

 

Back to Top