Pacific-Supply Company reserves the right to select the carrier when shipping Customer’s product unless Customer stipulates a specific carrier. To expedite your order, Pacific-Supply can ship via UPS or FedEx 1-, 2-, or 3-day air. Customer will be responsible for all freight charges or we can bill your freight account directly.

Warranties:

Individual Manufacturers specifically detail Warranties and Warranty Repairs. As an authorized wholesaler for the products we sell to your company, the original manufacturer warranty passes through to you and your customers. No additional warranties are written or implied

Returns:

If you are not 100% satisfied with your order be assured that, with your assistance, we will resolve the problem quickly and easily.

Please call us at 1-800-348-3841, Customer Service must approve all returns and will do so by issuing a Return Goods Authorization (RGA) number. Please be prepared to provide the packing slip number and a brief reason for return.
To receive full credit, you must contact Customer Service within 60 days of the invoice date. No credit or returns are allowed after 60 days.
No returns will be accepted for made to order or close-out items.
Items must be returned in original manufacturer packaging. No returns for broken package items.

Damaged Shipment:

We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during shipping. We strongly recommend that you always inspect your shipment before signing. If any exterior damage is visible, we recommend you not accept the shipment; and, if there is interior damage, please contact us immediately so that we can assist you.

Customer Service:

If you have any questions or problems with an order, you can contact our Customer Service Department by email (sales@Pacific-Supply.com) or call us at 1-800-348-3841 between the hours of 7:30 AM and 4:30 PM PST, Monday through Friday.

Hours & Holidays:

Pacific-Supply Company is open the hours of 7:30 AM and 4:30 PM PST, Monday through Friday. We are closed the following holidays: New Year’s Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, the Friday after Thanksgiving Day, Christmas Eve & Christmas Day. You can continue to place your orders with us online, but they will not be processed until the following business day.